Services

24-hour On-Site Accident Assistance

Stay Calm When an Accident Happens – We’ve Got You Covered!

Tokio Marine Newa Insurance provides 24/7 rapid on-site accident assistance for policyholders with Automobile Physical Damage or Voluntary Third-Party Liability coverage. Starting with just one call to our 0800 hotline, we act quickly to safeguard your interests and clear the accident scene—so you can feel secure and supported.

Real-Time Location Updates to Ease Anxiety

Waiting at the accident site can feel like forever

Once our service personnel are dispatched, you will receive a text message with a tracking link, allowing you to monitor their location in real time. This keeps you informed and reassured while waiting, and our location-based dispatch system ensures faster arrival—so you won't be left waiting too long.

Automobile Insurance Claims Platform

Convenient claims tracking and document submission!

Leveraging digital technology, Tokio Marine Newa Insurance has upgraded its service with the Automobile Insurance Claims Service Platform, enabling customers to report accidents, track claim progress, and submit additional documents online. This enhances transparency and speeds up the claims process—giving you greater peace of mind. (Note: Claims progress tracking is available only for cases filed after September 2020.)

Tokio Marine Newa Digital Service Platform – Your Peace of Mind Online

One-Stop Digital Customer Service So Convenient!

Automobile insurance policyholders can quickly access a full range of convenient automobile insurance services by scanning the QR code on the static sticker using their mobile phone. The Platform integrates claims-related services, including “Claim Application,” “On-Site Assistance” and “Roadside Assistance” with policy services, including “Application for Change of Policy” and “Download the Compulsory Automobile Liability Insurance Certificate,” to provide the public with more convenient, user-friendly and comprehensive automobile insurance services.

Mobile ID Number Authentication Service

Mobile Phone Authentication Service to Provide Rapid and Convenient Approving Procedure!

The Company works with TWCA to identify you in specific service processes via mobile phone authentication to save the time spent in printing, signing, and returning hardcopy documents, thereby accelerating the subsequent operations, and printing and serving documents, and making a contribution to environmental sustainability.

24-Hour Roadside Assistance

Never worry about being stranded!

Tokio Marine Newa Insurance cares about your driving safety and convenience. As long as any conditions of the road-side assistance are met, we provide 24-hour emergency roadside assistance such as all-time towing, fuel delivery, water supply and tire replacement services, to help you protect yourself and your car and ease your travel anxiety.

24-Hour 0800 Customer Service Hotline

One call, One Commitment!

To meet your 24/7 service needs, Tokio Marine Newa Insurance offers a dedicated customer service center. Whether you call from a landline or mobile, simply dial our toll-free number 0800-050-119 for professional, reliable, and timely assistance.

Remote video assessment for greater convenience.

Faster and more transparent vehicle damage assessments.

As an industry pioneer, we use a remote video assessment system to speed up vehicle damage inspections and make the evaluation and repair process more transparent.

Comprehensive support throughout mediation and litigation.

What should you do if you have to go to court after an accident?

For policyholders of voluntary third-party liability insurance, we provide full support throughout litigation and mediation. Our claims specialists accompany you in civil and criminal proceedings, offering professional and reliable assistance for your peace of mind.

Multiple payment channels for rapid and convenient services

Do you forget to pay your bills all the time when you are busy?

To help you make a payment more conveniently, Newa Insurance provides multiple payment methods. You may make a payment conveniently by check or via a bank, post office, farmers’ or fishermen’s association, convenience store, ATM, credit card, or online payment service, anytime and anywhere.

Claim progress updates and support

Proactive claim progress notifications

Claims can often feel lengthy, so we provide SMS and email updates throughout the process. This ensures you can easily follow each step and stay informed of the latest claim status at any time.

Download the e-policy rapidly

Do you struggle to find your insurance policy when you need it the most?

In order to ensure that policyholders’ insurance information is free from the limitation by time and space, the e-policy may be served to and kept by policyholders more rapidly after it is authenticated and encrypted by a third party. You may also download and check it from time to time to verify the contents of your protection.

Fair on-site claims investigation by a third party

Filing a claim with your insurance company?

For policyholders who suffer the unfortunate situation of a fire, we will extend our care immediately and provide related assistance upon receipt of a claim. Meanwhile, we will notify a third-party notary public immediately to complete the field investigation promptly and accelerate the claims process, so that policyholders will receive compensation and can begin rebuilding their homes quickly.

Automatic renewal makes insurance application easy

No documents need to be submitted again for renewal!

To help customers renew their insurance more conveniently, Newa Insurance provides an automatic renewal function. By selecting the automatic renewal function, you will no longer need to mail documents for renewal. The insurance application is completed at the same time payment is made. You no longer have to worry about whether your policy is expired.

SMS notification for claim receipt

One text message initiates your claim application.

An SMS confirmation immediately activates your claim. You’ll receive real-time text updates on your claim status, including document completeness or required supplements. Our dedicated claims staff provide timely assistance, helping you stay informed and experience attentive insurance service.

Official notice of claim payment

Official letter confirming claim payment approval.

A few days after your claim payment is finalized, we proactively mail an official claim payment notification. It clearly lists the payment amount, itemized details, any non-payable items, and provides your claims specialist’s contact information for further assistance.

Free planning and protection with dedicated personnel

Consulting services available at service locations throughout Taiwan!

We have professional and enthusiastic insurance service specialists at 34 service locations throughout Taiwan, who provide diversified, comprehensive and practical coverage planning and suggestions to help the public respond to various risks, carefully protect the personal property entrusted by customers, and improve customer satisfaction.