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The
most professional and caring insurance company
¡V Tokio Marine Newa Insurance
Under the strategy of providing horizontal services
for Yulon Group, Newa Insurance was established
in 1991.
We aimed not only to provide professional
motor insurance services, but also to broaden
our service range to every kind of property insurance.
For the past 6 years, we have been innovating
our services to go beyond customers¡¦ expectation.
We fulfill our responsibility to pay back to
the society and do our best for the people
in
Taiwan.
One of the leading insurance groups in Japan
¡V Millea Asia has recognized our excellent performance
and decided to strategically ally with us and
to own 30% of Newa¡¦s shares on November 2002.
On April 1 2005, Tokio Marine Newa Insurance
(as was Allianz President General Insurance),
which was under the Millea Group, merged with
Newa. The new company is renamed as Tokio Marine
Newa Insurance Co., Ltd. Net premiums and the
gross premiums written of the new company ranked
2nd and 4th respectively in the market. As for
the scope, the new company ranked 2nd in Millea
Group¡¦s overseas network.
Chairman: Wen-Cheng Huang
Vice Chairman: C. K. Chen
President:Ren-Tze Chen
Assets: NT$ 11,784 millions
Capital: NT$2,990 millions
Shareholders¡¦ Equity: NT$ 3,518 millions
No. of Employees: 880(as of May. 31 2008)
Locations: Headquarter, Panchiao Branch Office,
Taoyuan Branch Office, Taichung Branch Office, Tainan
Branch Office, Kaohsiung Branch Office , 23 Production
Departments and Liaison Offices , and Shanghai Representative
Office.
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 Our Mission ¡V a safe environment to live for the society
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Best
quality of products and service to protect the
economy and life of the society
Tokio Marine Newa has established a 0800 Customer Center to provide 24-hour service.
Clients can contact us through the 0800-050-119 hotline whenever they need most
professional and most timely reply for their non-life insurance-related enquiries.
We also provide Claims Remote Assessing System for confirmation on repair quote,
24-hour on-scene service, 24-hour free roadside rescue, enquiry for insurance
and traffic accident-related problems, report to police when accidents occur,
follow up of claim, and customer satisfaction survey, etc., to protect the financial
interests and lives for the general public.
Risk control for a safer life environment
The 21st century is an era for creativity. Every
nation and enterprise will be forced to adopt
creativity as its aim. During the process of
becoming creative, one has to pay enormous cost
and to face various risks. The only way to become
the force behind a nation, enterprise, even individual
to deal with this difficulty is through risk
management. Insurance was only one of the tools
to manage risks. Tokio Marine Newa aims to adopt
a management system that is supported by international
structure of Tokio Marine and Nichido Fire to
provide more professional risk management service
and as a result a more effective gate-keeping
for the general public.
Aggressively involved in social responsibility
activities to promote living quality for the general
public
Tokio Marine Newa Insurance has clearly identified
that the key principle for perpetual succession
is not only for the performance but to fulfill
the social responsibility. In the future, other
than protecting the safety of clients¡¦ properties,
Tokio Marine Newa Insurance will also commit
more resources and strength on social responsibility
activities. The backbone for the social responsibility
will be ¡§Environmental friendly community¡¨ for
2005. Since we have recognized the importance
of the environment to the living quality and
safety of property of the general public, we
wish to start from the environment near us such
as sidewalk trees and gardens of the schools
in the community, and eventually to the environment
of the whole society. We wish to protect the
global environment resources while providing
the society a better environment.
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| Our
core value - "Brand new", "Efficiency",
"Safety", and "Top" |
| Brand-new |
To promote quality of services in aggressive and
creative ways, and to develop new products and
services to meet, even to exceed clients' expectation.
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| Efficiency |
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To achieve the effectiveness in a fastest and
cheapest way, we aim to commit our "Always
stand by" promise for clients so they can
finish application, underwriting, and claims at
the offices around the island in the shortest
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| Safety |
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"One policy for completed safety, life time
service for even one day customer". We wish
to provide best safety for the most precious properties
of customers and therefore to provide them with
the feelings of worry-free. |
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| Top |
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One of the most important principles for enterprises
is perpetual secession. For a higher level, Tokio
Marine Newa is like an athletic reaching for a
higher challenge. |
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| Our Services |
Based
on the corporate philosophy of ¡§ Brand-New,
Efficiency, Safety, Top¡¨, TMNew provides professional
insurance services to individuals, enterprises
and institutions through constantly developing
new products.
Multi-dimensional Channel Management
Except the island-wide service network, TMNewa
is good at channel management such as car-dealer
companies channel and bancassurance, etc. Through
the strategic alliances with Yulon Group and Millea
Group, TMNewa has broadened our business to banks,
car-dealer companies, telephone marketing, direct
marketing and internet network.
Quality Services
Our promise for customers is to provide quality
services. We not only set up 0800 Customer Center
to provide 24-hour services, but also established
on-line platform on the internet for customers
to enjoy our best quality services. All non-life
insurance-related enquiries can be answered in
the most professional and timely manner. Also,
cooperating with more than 300 repairing shops
island-wide, we are the only company with Remote
Assessing Claims System, free substitute vehicles,
24-hour roadside rescue service etc. to protect
people¡¦s living.
CSR Activities
Being part of the society, it is our duty to help
all the people in the society. Based on the principle
of paying back, we focus on ¡§Cultivating the Community,
Caring Society¡¨ to contribute more resources and
mind to fulfill our responsibility and therefore
to create a better society.
Loss Prevention Services
Except for the professional
services mentioned
above, loss prevention
plays a crucial role
in our company since
the level of damage
can be reduced to
the minimum level
by lowering the frequency
of risky factors
occurrence. So far
we have developed
a REQ system to quantify
the level of risk
and to provide customers
with proposals of
how to prevent certain
risks and therefore
to provide a complete
risk management.
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| Our Mission ¡V To become the most professional and thoughtful insurance company |
Tokio Marine
Newa will utilize the resources from both groups
to enlarge the market share, to maintain growth
and to increase shareholders¡¦ benefits. As for
the employees, we will ask them to obey the professional
ethics, all activities are performed according
to every laws and regulations in order to build
up image and reputation of the company.
The new company will also have the same creative
philosophy and oriented by customers¡¦ needs of
Newa Insurance to development better quality
products and more updated service items to keep
the promise for customers and let them feel the
caring of Tokio Marine Newa, and as a result
we hope Tokio Marine Newa will become the most
reliable non-life insurance company of the market. |
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TOKIO MARINE NEWA
INSURANCE CO., LTD. All rights reserved
